Order Cancellation and Modification

Modified on Sat, 7 Sep at 2:27 AM

Order Cancellation and Modification Guidelines:

9-Hour Cancellation Window:

Should you wish to cancel your order, we provide a full refund if the request is made within 9 hours of the purchase time on the same day. Please use this link to submit a ticket for order cancellation.

Unfortunately, if this 9-hour period has passed, we are unable to accept cancellation requests as your order may already be in the processing phase.

Refunds, once approved, will be issued within 1 to 2 business days. Please note that the exact timeframe for receiving the refund depends on your card issuer's procedures and policies.

9-Hour Order Modification Window:

If you notice a mistake in your order, you have a 9-hour window from the purchase time on the same day to request changes. To do so, please submit a ticket using this link.

Incorrect Shipping Address Procedure:

If you realize that the shipping address is incorrect after the item has been dispatched, please adhere to the following steps:

Monitor your order closely via the provided tracking link.

Once your tracking number becomes active, or when your package arrives at the local post office, contact the post office immediately to request a change in address.